When a customer gets defrauded, should the enterprise reimburse?

Credit to Author: eschuman@thecontentfirm.com| Date: Tue, 06 Feb 2024 03:00:00 -0800

The New York Attorney General’s decision to sue Citibank last week for failing to reimburse customers who’d been victimized by fraud raised some interesting issues for business that go beyond just Citibank. Specificially, when should a customer be reimbursed for fraud and at what point do the customer’s own actions come into play?

To be clear, financial institutions have been routinely refusing to reimburse customers who have done nothing wrong. The far trickier issue is when the customer does indeed do something wrong.

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Apple accuses UK gov't of ‘unprecedented overreach’ on privacy

In the name of security, the UK government may well have put a cybersecurity target on the nation’s back, with Apple once again warning that proposed changes to the Investigatory Powers Act 2016 are a “serious and direct threat to data security and information privacy.

“We are deeply concerned about the amendments to the Investigatory Powers Bill currently before Parliament, which will put the privacy and security of users at risk,” Apple said in a statement. “This is an unprecedented overreach by the government and, if implemented, the UK new user protections could be secretly vetoed globally, preventing us from ever delivering them to customers.”

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